Customer Testimonial December 2011 – Possum Merino Knitwear

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Dear Kirsty:

I can not thank you enough. The package arrived today with the items that I ordered from you.  The package was in great shape (having traveled almost 9,000 miles [over 14,000 kilometres) and the items were exactly what I was looking for!  I also have to tell you that you are just a delight to have met and talked to (both on-line and over the phone) and you were unbelievably helpful in making sure I ordered and received exactly what I was looking for.  You were also extremely helpful in working with me to determine the appropriate method of shipping.

In today’s world, as one searches on-line for an item it is extremely difficult to know who you are dealing with and whether or not the person and company are honest and responsible and whether or not the product will be of high quality and whether or not it will even come as promised.  However, you (and Gorgeous Creatures) are a company that exemplifies how businesses can and should operate and deal with customers.  You are helping to define what customer service should be. I look forward to recommending you to all of my friends and, in fact, I am looking forward to figuring out what else I can order from you, as I do look forward to the possibility of working with you again.

Kirsty – you are wonderful!!

Regards, Marc – Connecticut – USA

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